Co-operative Bank phone charges

co-operative news logoAnthony Murray, the editor of the Co-operative News, emailed to say: “We are currently looking at how we can integrate readers’ letters into the website. Our team have a few great ideas at not only integrating letters, but other sources such as blogs, news and social media to provide a clear picture of what co-operators are thinking”.

The next emessage came from a reader who wrote about the Co-operative Bank’s phone charges. He commented:

“I don’t mind a few 0845 numbers to offer a central starting point, but main offices (such as insurance) should offer a geographic number – since they do have an office – or at worst the new 0300 numbers which are non-geographic but charged at standard rates and not hiding a 10p/minute… which they do not mention when you call!”

He gave a link to a 2012 Guardian article, reporting that Co-op customers must now use a more expensive 0844 number to speak to a bank adviser. It said:

“The Co-op move means an elderly customer, not comfortable using internet banking, will pay around £1 for a 20-minute call – with the Co-op pocketing some of that money. Revenue generating numbers such as 0844 allow the receiver a share in the revenue”.

It had a very useful chart giving the cost of calling 08 numbers.

This is the sort of subject which can be raised in the letters column of the News – and in due course via integrated blogs and social media, addressed to the editor:

letters@thenews.coop
 
or
 
Co-operative News
Holyoake House
Hanover Street
Manchester M60 0AS
.
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This entry was posted in Banking, Co-operative News, Problems and tagged . Bookmark the permalink.

One Response to Co-operative Bank phone charges

  1. admin says:

    A reply by email:

    Hi, the Guardian report was not quite correct .
    My understanding is that that the CBG 0845 number is still valid and I use it.
    Does your reader?

    Query forwarded to reader.

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