A customer’s concerns about ‘the wrong meat’

A Solihull customer has voiced three concerns by email to The Co-operative Membership <theco-operative@theco-operativeemails.com> following the apology sent by CEO Peter Marks:

1) You have de-listed Silvercrest, but this is not good enough. If you specified 100% British Beef, and it was not, then they are in breach of contract.

What are you doing about this?

2) You say that customers will not pay for the increased testing, so who will (someone has to). The answer is the shareholders, in other words US – the members (who are also the customers). This email was addressed to the membership, so we WILL be paying for it. All the more reason why I would like an answer to question 1.

3) There has been far too much attention paid to the “wrong meat” being in beef . . . This is not an issue of horse vs beef, it is an issue of contaminated food. I believe that the horse meat will include animals that were destined for the knacker-man, ONLY.

I do not believe that the horse meat was slaughtered, processed, stored and transported in the conditions that are required for the beef it was supposed to be. This is why it is important that the suppliers are held to account, through the courts to prevent a cover-up.

Where did the food come from and what was really in it?

Since this is EU wide, it is clearly not just a UK problem, and therefore not a UK-only failure.

Can we still trust other European countries to monitor their local manufacturers?

In future I would like to see contracts where any failings such as this result in an IMMEDIATE penalty charge that is so punitive that it is a threat to their business. This is the only way a profit-making business can balance the “cost” of doing things properly.

The solution is to be more patriotic and choose to buy locally produced food wherever possible, with far fewer carbon miles on it. The distance travelled by a low-cost burger is a disgrace in itself. The Co-op can help by actively publishing sources and distances travelled on labelling and in store.

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